Here are our Terms & Conditions.

Licensing & Insurance:

We are fully licensed with our local authority and are comprehensively insured for Hire and Reward with £5million public liability cover. Our vehicles carry no advertising or an external license plate as we have discreet 'plate exempt' status. All documents can be viewed by appointment if required and copies are carried in the vehicles.

Pricing, quotes & booking system:

Quotes can be obtained via buttons throughout this site in around 40 seconds which can be saved and automatically emailed to you to return to later or bookings can be made immediately there and then.

We can take bookings by phone, e-mail, text or directly from clients using their own portal in our on-line cloud booking system. We can enable this fast, safe and secure booking portal for any client so they can securely add, edit and view their bookings at any time.

It is the client's responsibility to check all the details and confirm them. Any mistakes resulting in un necessary journeys will be billed at the mileage rate for the vehicle booked at the distance travelled.

Our minimum fare is £80.00 and our prices are based on fluctuating competitor rates, expenses and other market forces so to remain competitive they may vary slightly from time to time..

Our cloud booking and dispatch system is fully GDPR compliant and goes over and above the compliance requirements of our local authority in our duty as a licensed private hire operator. 

Discount Scheme:

We offer a generous discount scheme where clients who reach spending milestones in any calendar year can claim 5% for £5,000 and 10% for £10,000.

Payments:

We take payments by BACS transfer, cash, cheque, credit and debit card by phone or in the car. You can also securely save your card details against portal bookings and against your booker or passenger profile in our booking system so payments are taken automatically on the Monday after your travel. On card payments a 2-3% portal admin fee will be added. Invoices can be issued and payments are required to be settled within our terms stated on the invoice. Company accounts and receipts are available and terms as stated on invoices etc apply. On January 1st 2018 we became VAT registered and every year on 1st January we review our prices and adjust as per the inflation rate. VAT is therefore chargeable at the current rate on all quoted prices. 

Vehicles:

Our primary vehicles are the industry standard Mercedes E Class and other vehicles ranging from Luxury Saloons through to Luxury multi seater MPVs can be sourced amongst our vast network of hand selected and highly trusted owner/operator associates. On rare occasions we may substitute these vehicles and drivers with another equivalent vehicle if the need arises. We can network closely with trusted associates throughout Cambridgeshire, Buckinghamshire, Northamptonshire, Bedfordshire, Essex, London, Derbyshire, West Midlands and Cheshire so have the infrastructure to supply multiple vehicle types if required. You will be able to view and track any booked vehicle through the reassuring alerts you receive from the start of your hire as all drivers and vehicles are configured on our booking and dispatch system with location services enabled.

Cancellations:

For cancellations of bookings where over 24 hours notice is given before the driver has to be en-route there is no charge but we reserve the right to charge the full or part fare where notice is given under 24 hours. However this is not automatic and is dependent on the implications on vehicle and driver scheduling and customer longevity.

Traffic, journey times & related charges:

Our drivers perform a pre planning exercise the night before your transfer and use smart phone apps, local knowledge and live dynamic Sat Nav check up to date traffic and routes to ensure the fastest and most convenient route is taken. CB Executive cannot be held responsible for unpredicted congestion, road closures, incidents or unforeseen problems which lead to delays. With our vast knowledge of the road networks and busy times we will gladly advise of anticipated journey times but the actual departure time is ultimately decided by the client. At peak times travelling into and out of London due to high congestion and the extra time involved we may charge a £20 surcharge. A 15% out-of-hours uplift is automatically applied to hires for pick up's between 23:00hrs and 06:00hrs. Bank Holidays carry a 50% uplift. Tolls and other journey related fees will be charged at cost.

Waiting time:

Should there be a requirement for a driver to wait or stop at the client’s request during a journey or if the client is excessively late for the booking this time will be charged at £45 per hour in quarter hour increments. Note: The first 15 minutes of any pick up is free of charge. Waiting time at the same rate may be charged on airport pick up's from one hour after landing.

Flight tracking:

Our drivers use the latest smart phone apps to track your inbound flight to ensure they are at the terminal on time. We therefore require accurate flight details from clients for them to do this effectively and to have time to get from the sit-off points we use near the terminals. 

Meet & Greets:

We provide a full meet and greet service where our booking system will text you upon your arrival in the terminal or designated pick up point to reassure that your driver has arrived and the exact location where to meet. The charge for an in-terminal meet and greet is £17.50 to cover the early arrival of the car and driver, flight tracking and car parking. At some airports, namely Stansted and Luton our clients often prefer to be scooped up from the designated drop off/pick up area close to the terminal as this is much quicker and cheaper. The current cost of this option at these locations is as per the current barrier charges. 

Adverse weather:

In extreme adverse weather conditions we may cancel a hire if we deem the journey to be unsafe. This will be for your safety, the drivers safety and other members of the publics safety and this call will be made often with dynamic risk assessment. This said our drivers are highly experienced and we will not cancel lightly.

Lost property:

Our drivers are trained to check the passenger areas immediately after the departure of clients but sometimes black mobile phones for instance get left down the back of seats and under arm rests etc. It is ultimately the client's responsibility to ensure they have all their possessions as a charge may be made for the return of left items. Our full and detailed policy on Lost Property can be requested here.

Spillages, soiling & damage:

In the unfortunate event of an accident involving spillages or food stains however caused the client will be charged the valeting costs + 50% for the time involved. We prefer clients not to eat or drink anything other than the supplied mineral water while traveling but realise sustenance is sometimes essential after long haul flights etc. Any damage caused to our vehicles in any shape or form due to carelessness or negligence will be charged for accordingly.

General Data Protection Regulation - GDPR:

25th May 2018 saw changes to the Data Protection Law. Full client, supplier, colleague, associates and associate clients details are retained securely in both the Apple Cloud storage platform and our on-line booking cloud system and available only to the business owner on password protected and fingerprint recognition devices.

This information is not shared with any third party without the owners permission. Assigned chauffeurs also use password and fingerprint recognition devices, only have access to the barest minimum contact information to allow them to complete transfers for us and our drivers and associates have a duty to maintain compliance. We will of course remove details at the written request of anyone on these lists.

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Safeguarding Policy:

Our company policy on how we will safeguard vulnerable children, adults staff and colleagues from any harm that may arise during a journey can be requested here.

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Reviews and Feedback:

What company doesn't like a good review? Here you can leave us one on our Google page.

As a company we believe & encourage feedback on your experience with us. Good or bad it will be dealt with and passed on to the driver or member of staff concerned. We prefer this feedback by e-mail and we can be reached here. Alternatively please feel free to pass your comments on via our social media pages, the links for which are below. Following us across these platforms will be a great way for you to be kept informed of our news and frequent special offers.

Complaints procedure:

Following new legislation we have to publish our complaints procedure so should you in the very rare event need to make a complaint it is briefly as follows:

1. Email us or write to us ‘fully’ detailing your complaint.

2. We will investigate thoroughly and report back to you our findings within 14 days.

3. Where necessary we will propose steps to be taken to resolve the matter and what measures we have put in place to prevent the same issues happening again.

4. Should you feel the need to escalate your complaint from this point we will advise you how you can do this through our local licensing authority.

5. Our full and detailed Complaints policy can be requested here.